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Ordering
Information
Placing an order is easy! Just use our shopping cart and pay with
a major credit card through Paypal. PayPal accepts the following
credit cards.

If you encounter any problems while ordering, please email us at
support@helloknitty.com. We will be happy to assist you.
Yarn
Orders
Dyelots.
We will always send you the same color within the same dyelot when
you order more than one skein of a particular yarn.
Back
Orders. At times, the yarn you may order may not be in stock.
If you place an order and one or more skeins of your yarn is on
back order, we will ship the remaining skeins that we have in stock
and let you decide to either receive the back ordered yarn at a
later time or to receive a refund for the amount of the back ordered
yarn. Since we receive shipments continuously through out the month,
we feel confident that back ordered yarns will be available within
2-4 weeks.
Patterns. Patterns are emailed in PDF format within 24 hrs
of order receipt. PDF stands for Portable Document Format. A PDF
file enables easy, efficient exchanges of files over the Internet.
Your will need Adobe
Acrobat Reader installed on your computer to be able to
read and save these files.
If
you don't have Acrobat Reader on your computer, click on this button
to download it from Adobe's website.
If you are purchasing yarns, you will also receive a hardcopy of your
pattern with your shipment.
Pricing and Sales Tax
Our prices are in US currency and are subject to change without
prior notification. Washington State residents pay 8.8% sales tax
on all items. Orders shipped out of state are not subject to any
sales tax at this time.
Shipping
Orders are usually shipped by US Priority Mail or UPS. Your package
should reach you anywhere between 3-10 business days when shipped
to anywhere in the U.S. (including Alaska, Hawaii, U.S. Territories
and Military Addresses).
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