HelloKnitty - the place for boutique knitwear designs

Ordering Information
Placing an order is easy! Just use our shopping cart and pay with a major credit card through Paypal. PayPal accepts the following credit cards.

If you encounter any problems while ordering, please email us at support@helloknitty.com. We will be happy to assist you.

Yarn Orders

Dyelots. We will always send you the same color within the same dyelot when you order more than one skein of a particular yarn.

Back Orders. At times, the yarn you may order may not be in stock. If you place an order and one or more skeins of your yarn is on back order, we will ship the remaining skeins that we have in stock and let you decide to either receive the back ordered yarn at a later time or to receive a refund for the amount of the back ordered yarn. Since we receive shipments continuously through out the month, we feel confident that back ordered yarns will be available within 2-4 weeks.

Patterns. Patterns are emailed in PDF format within 24 hrs of order receipt. PDF stands for Portable Document Format. A PDF file enables easy, efficient exchanges of files over the Internet. Your will need Adobe Acrobat Reader installed on your computer to be able to read and save these files.

If you don't have Acrobat Reader on your computer, click on this button to download it from Adobe's website.

If you are purchasing yarns, you will also receive a hardcopy of your pattern with your shipment.

Pricing and Sales Tax
Our prices are in US currency and are subject to change without prior notification. Washington State residents pay 8.8% sales tax on all items. Orders shipped out of state are not subject to any sales tax at this time.

Shipping
Orders are usually shipped by US Priority Mail or UPS. Your package should reach you anywhere between 3-10 business days when shipped to anywhere in the U.S. (including Alaska, Hawaii, U.S. Territories and Military Addresses).